Privacy Policy

Last updated: April 5, 2026

Definitions

For the purpose of this Privacy Policy:

a. Company (“We”, “Us”, “Our”)
Refers to Tegmotec Private Limited, a company registered in India. It also includes our successors and permitted partners.

b. SweetHome / Platform
Refers to our mobile and web application, including all features, updates, and services provided through it.

c. User (“You”, “Your”)
Refers to any individual who uses the Platform. This may include residents, tenants, visitors, or authorized representatives of a housing society or organization.

d. Services
Refers to all features offered through the Platform, such as visitor management, delivery tracking, emergency alerts, communication tools, amenities booking, and other related services.

e. Community
Refers to a housing society, apartment complex, or residential group that uses the Platform.

f. Personal Data
Refers to any information that can identify you, such as your name, phone number, address, flat number, or vehicle details.

g. Sensitive Personal Data
Refers to certain types of data that are more private in nature, such as financial details, biometric data, or health information, as defined under applicable laws.

h. Resident Welfare Association (RWA)
Refers to the managing body of a Community that may use the Platform to manage residents and services.

1. Introduction

a. About the Platform
“SweetHome” is a mobile and web-based platform developed by Tegmotec Private Limited. It is designed to help housing societies and residential communities manage daily activities more efficiently.

The Platform offers features such as digital payments, account management, security tools, communication systems, and other services aimed at improving administration, safety, and overall living experience within communities.

b. Visitor Management
SweetHome allows residents to manage visitor entry through a structured approval system. Residents or authorized security personnel can approve or deny entry, ensuring better control and security.

c. Delivery Management
Residents can allow deliveries to be received at the society gate when they are unavailable. Packages can be collected later at their convenience.

The Platform may also integrate with third-party delivery services to allow smooth entry of verified delivery personnel, based on prior approval.

d. Emergency Alerts
In case of an emergency, residents can quickly send alerts to on-site security through the app, enabling faster response.

e. Child Safety
Residents can request security personnel to ensure that children do not leave the premises without permission. This feature does not require collecting or storing personal data of children.

f. Amenities and Clubhouse Management
The Platform allows society management to control access to amenities such as clubhouses and shared facilities, ensuring usage by authorized residents and guests only.

g. Helpdesk and Communication
SweetHome provides tools for:

  • Sharing notices and announcements
  • Conducting polls and voting
  • Raising complaints or service requests
  • Enabling residents to share feedback and suggestions

These features help improve transparency and communication within the community.

2. Information We Collect and How We Use It

a. Your Consent
By using SweetHome, you agree to the collection and use of your information as described in this Privacy Policy and our Terms of Use.

i. Voluntary Information
Providing your personal data is voluntary. However, if you choose not to provide certain information, some features of the Platform may not work properly.

ii. Purpose of Use
We use your information only for legitimate purposes related to the Platform, including:

  • Managing security and visitor access
  • Enabling communication within the community
  • Maintaining records
  • Providing support and improving our services
  • Complying with legal obligations

iii. Withdrawal of Consent
You may withdraw your consent at any time, subject to applicable laws. This will not affect any processing already done before withdrawal.

iv. Your Rights
Depending on applicable laws (such as the Digital Personal Data Protection Act, 2023), you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing

v. Sharing of Information
We may share your information only when necessary, such as:

  • With our employees and service providers
  • With payment partners for transactions
  • With authorities if required by law

b. Types of Information We Collect

i. Resident Information
We may collect details such as:

  • Name, phone number, and email
  • Address and flat/unit details
  • Ownership or tenancy status
  • Vehicle details

You may also choose to share additional information like profile details, messages, or payment records while using the Platform.

ii. Guest Information
For visitors entering a community, we typically collect:

  • Name
  • Contact number
  • Flat or unit being visited

In some cases, the RWA may require additional details (such as photos or ID). These requirements are set by the RWA, not the Company.

iii. Service Provider Information
For delivery agents, vendors, or service staff, we may collect:

  • Name and contact details
  • Entry and exit records
  • Vehicle details
  • ID proof or photo (if required by the RWA)

Payment-related information may also be processed through secure third-party payment providers.

iv. Technical and Usage Information
We may automatically collect technical data such as:

  • IP address
  • Device type and operating system
  • App usage and activity logs
  • Date and time of access

This helps us improve performance, security, and user experience.

3. How We Collect Information

a. Information You Provide
We collect information when you:

  • Register on the Platform
  • Fill forms or update your profile
  • Use features like visitor entry or communication tools

This includes any information you choose to share while using the Platform.

b. Information Collected Automatically
When you use SweetHome, some information is collected automatically, such as:

  • Device and browser details
  • IP address
  • App activity and usage patterns
  • Date and time of access

This helps us keep the Platform secure, improve performance, and enhance your experience.

c. Communication and Service Use
We may use your contact details to:

  • Send service-related updates and alerts
  • Respond to your requests or complaints
  • Share important notices related to your community

We do not send unnecessary communications unrelated to the Platform.

d. Cookies and Similar Technologies
We may use cookies, analytics tools, or similar technologies to:

  • Understand how users interact with the Platform
  • Improve features and performance
  • Ensure security

You can control cookie preferences through your browser or device settings.

e. Anonymized and Aggregated Data
We may use data that does not identify you personally (such as aggregated or anonymized data) for:

  • Analytics and performance improvement
  • Security monitoring
  • Business insights

Such data does not reveal your identity.

4. How We Use Your Information

a. General Use
We use your information to operate, manage, and improve the SweetHome Platform and the services provided through it. This includes using your data in line with:

  • Your inputs and actions on the Platform
  • Our agreement with your Resident Welfare Association (RWA)
  • Applicable laws and regulations

b. Main Purposes of Use
We may use your information for the following purposes:

i. Account Management
To create and manage your account and provide access to the Platform.

ii. Identity Verification and Security
To verify users, control access, and maintain security within the community.

iii. Personalization
To show relevant information such as community updates, notices, and activity related to your usage.

iv. Communication
To send important service updates, notices and alerts, and support responses. We may also send updates about new features or improvements.

v. Analytics and Improvements
To understand how the Platform is used and improve performance, features, and user experience.

vi. Optional Services
To provide additional services or features that you choose to use.

vii. Legal and Compliance
To meet legal, regulatory, and audit requirements.

viii. Safety and Security
To detect, prevent, and respond to fraud, misuse, security threats, or technical issues.

c. Advertising (if applicable)
We may use limited data to support relevant advertisements or promotions. We do not share your personal information with advertisers without your consent.

5. Your Privacy Controls and Choices

a. Your Control Over Your Data
We believe you should have control over your personal information. You can manage, update, or request changes to your data, subject to legal requirements and necessary operational needs of the Platform and your community (RWA).

b. How You Can Manage Your Information

i. Access and Update Your Information
You can review and update certain details in your profile by logging into the Platform. Some information (such as your registered phone number or name) may require verification or support assistance to update, to ensure security and prevent misuse.

ii. Manage Notifications
You can control which notifications you receive within the app, such as:

  • Entry/Exit alerts
  • Helpdesk responses
  • Amenities and community updates

However, you will still receive important notifications related to:

  • Security
  • Legal or compliance requirements
  • Essential service updates

iii. Account Deletion and Data Requests
You may request deletion of your account or personal data by:

Please note:

  • Some requests may require approval from your RWA
  • Certain data (such as transaction records or security logs) may be retained as required by law or for legitimate operational purposes

iv. Contact for Privacy Requests
If you have questions, complaints, or requests related to your data, you can contact our Data Protection Officer (DPO). Details are provided in the relevant section below.

6. Sharing and Disclosure of Your Information

a. When We Share Your Information
We may share your information only when necessary to:

  • Provide and operate the Platform
  • Comply with legal obligations
  • Protect users, the community, or the Platform
  • Deliver services you choose to use

b. Who We Share With

i. Our Affiliates
We may share information within our group companies for operational, administrative, or legal purposes.

ii. Service Providers
We work with trusted third-party service providers such as:

  • Payment gateways and banks
  • Cloud storage and hosting providers
  • Communication services (SMS, email, push notifications)
  • Analytics and security providers

These partners process your data only on our behalf and under strict confidentiality obligations.

iii. Customer Support
If you contact support, our team may access your information to help resolve your issue.

iv. Third-Party Services (Optional)
If you choose to use additional services offered through the Platform, we may share necessary information with those partners. We will do this only with your consent.

Please note: If you access third-party websites or services through the Platform, their privacy policies will apply.

v. Legal and Safety Requirements
We may disclose your information without prior notice if required to:

  • Comply with laws, regulations, or legal requests
  • Enforce our Terms of Use
  • Detect or prevent fraud, security issues, or misuse
  • Protect the safety and rights of users, RWAs, or the public
  • Share relevant information with your RWA for community management

c. Communication and Consent

i. Service Communications
We may contact you via app notifications, SMS, email, or calls for:

  • Service-related updates
  • Security alerts
  • Important account or community information

ii. Marketing Communications
We may send promotional or feature-related updates only where permitted by law and with your consent. You can opt out of such communications at any time.

iii. Withdrawal of Consent
You can withdraw your consent for certain types of data use or communication through the app or by contacting us at dpo@sweethome.in.net. Some data may still be retained if required by law or for legitimate operational purposes.

iv. Business Transfers
If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified if such a change affects your data.

7. Information Security

a. Our Approach to Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

b. Security Measures We Use
We use a combination of industry-standard security practices, including:

  • Encryption of data during transmission (HTTPS/TLS)
  • Secure storage systems with restricted access
  • Authentication controls such as session management
  • Firewalls and monitoring systems to protect our infrastructure
  • Regular reviews and audits of our security practices

Access to personal data is limited to authorized personnel who need it to perform their duties and are bound by confidentiality obligations.

c. Monitoring and Incident Response
We monitor our systems to detect potential security issues. If a significant security incident occurs, we will take appropriate steps to address it and, where required, notify affected users.

d. Limitations of Security
While we take reasonable steps to protect your data, no system is completely secure. Data transmitted over the internet may be subject to risks beyond our control. We cannot guarantee absolute security of your information.

e. Your Responsibilities
To help keep your account secure, you should:

  • Keep your login credentials (such as password or PIN) confidential
  • Not share your account with others
  • Inform us immediately at support@sweethome.in.net if you suspect unauthorized access

You are responsible for activities that occur through your account if your credentials are not kept secure.

8. Data Retention and Deletion

a. How Long We Keep Your Data
We retain your personal data only for as long as necessary to:

  • Provide the Platform and Services
  • Fulfill contractual obligations
  • Comply with legal and regulatory requirements

The retention period depends on the type of data and how it is used.

b. Your Right to Request Deletion
You may request deletion of your personal data at any time, subject to:

  • Applicable laws
  • Requirements of your Resident Welfare Association (RWA)

Where RWA approval is required, we will assist in processing your request, but the final decision may depend on the RWA.

c. Visitor Data Retention
Visitor information is retained for a limited period for security and administrative purposes.
By default:

  • Visitor data is deleted after 180 days
  • RWAs may choose shorter retention periods (such as 60 or 120 days)

After deletion, this data is removed from active systems and is not accessible for normal use.

d. Resident Data and Right to be Forgotten
You may request deletion of your personal data (“Right to be Forgotten”) by:

e. Data During Active Use
We retain necessary data while your community is actively using the Platform.
If a community stops using SweetHome, we will take steps to securely delete associated data within a reasonable timeframe, unless retention is required by law.

f. After Leaving a Society
If you leave a society, you may remove your personal details and stop using the Platform.
However, certain records (such as past transactions or activity logs) may be retained for:

  • Community record-keeping
  • Legal or audit purposes

g. Legal and Operational Retention
Even if you request deletion, we may retain some information where necessary for:

  • Legal compliance
  • Fraud prevention
  • Dispute resolution
  • Financial and audit records

h. Deletion Process
We follow a secure process to delete personal data from our systems.

  • We aim to acknowledge deletion requests within 7 business days
  • We aim to complete deletion within 30 business days, subject to:
    • RWA approvals (if required)
    • Legal or technical constraints

Some delay may occur to ensure safe and complete removal of data.

9. Data Protection Officer (DPO) and Grievance Officer

a. Data Protection Officer (DPO)
The Data Protection Officer is responsible for overseeing the Platform's data protection strategy and ensuring compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023. The DPO acts as the primary point of contact for data-related inquiries and regulatory authorities.

b. Contacting the DPO
If you have questions about our privacy practices or wish to exercise your data rights, you may contact our DPO at:

SweetHome (Tegmotec Private Limited)
Email: dpo@sweethome.in.net

c. Grievance Officer
In accordance with applicable laws, we have appointed a Grievance Officer to address any concerns or complaints you may have regarding the processing of your information.

Mr. Mohitkumar Soni
Email: grievance@sweethome.in.net

10. Updates to This Privacy Policy

a. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:

  • Changes in our services
  • Legal or regulatory requirements
  • Improvements to our data practices

b. Notification of Changes
If we make significant changes that affect how your personal data is handled, we will notify you through:

  • Email (if available), or
  • A notice on the Platform

c. Effective Date
Updated versions of this Privacy Policy will become effective from the date they are published, unless stated otherwise.

d. Reviewing the Policy
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

e. Your Continued Use
By continuing to use the Platform after updates are made, you agree to the revised Privacy Policy.