Frequently Asked Questions

Sweet Home is an intelligent residential management ecosystem designed to modernize community living. It connects residents, management committee members, facility teams, and security guards into a unified, secure mobile hub. Sweet Home automates entry authorization, amenity scheduling, and official communications—delivering a refined, concierge-grade living experience without administrative overhead.

Sweet Home offers two dedicated apps to support smooth society operations: Sweet Home, designed for residents, and Sweet Home Security, designed for security guards.

No. A mobile number registered with either Sweet Home app cannot be used to create another account on the other Sweet Home app.

To keep your account secure, Sweet Home supports one active device session at a time. When you log in on a new device, your previous session will be automatically expired and logged out.

An authorised society representative, such as the Chairman or Secretary, can submit a society creation request. Please enter the society details carefully, as the information provided during society creation determines its basic structure and may not be editable later.

You can submit either your society registration details or another valid identification document specified in the society creation form.

You can get your society code from your Society Admin or another resident. After entering the code, you can select your property and submit a request to join the society. If you are the property owner, you will receive access to the society portal after your property-joining request is approved by the Society Admin.

Privacy is at the core of Sweet Home. Your personal mobile number is not visible to other society members or appointed security guards. The exception is when you hold a designated key position, such as a Society Admin, where your contact information may need to be accessible for society operations.

Yes. Residents of a gated housing community can access and share emergency contact numbers through the society directory. Sweet Home also provides an SOS feature that can send an immediate alert to security guards currently on duty and selected Society Admins during an emergency.

Your saved profile information in the society member directory can be viewed by other society members, but security guards do not have access to your complete profile information.

When a visitor arrives at your society gate, an active security guard can send a visitor approval request to your property. You can approve or reject the request from the app. Depending on the society's rules, security guards may also allow entry when no response is received from the resident.

Yes. Sweet Home provides a Pre-Approval feature that allows residents to inform the security team about expected visitors in advance. This can make the visitor check-in process quicker and smoother.

You can mark a visitor entry as a wrong entry from your property's visitor list, as long as the visitor has not yet been checked out.

Members associated with your property can view visitor details recorded for that property. In addition, appointed security guards have access to visitor records at the society level as part of their visitor management and record-keeping responsibilities.

Once a visitor check-in is completed, security guards do not have access to the visitor's personal mobile number. Sweet Home is designed to limit access to personal information while still allowing security teams to manage visitor entries effectively.

When a property is occupied by a tenant, personal records previously saved by the property owner, such as visitors, helpers, vehicles, and pets, are not made visible to the tenant. Similarly, when the tenant leaves the property, their personal records are removed from the property to help protect their privacy.

You can add regular helpers through My Daily Helper. Once a helper is registered, security guards do not need to request approval from your property for every visit. Their attendance is automatically recorded when the security guard checks them in.

Yes. Every Sweet Home user receives a personal QR code when their account is created. You can show your QR code to the security guard at the society gate, allowing your visitor details to be captured more quickly.

Whenever there is progress on your complaint or an action is taken by the concerned authority, you will receive an update notification through Sweet Home.

No. Access to society documents depends on the resident's role and the permissions provided by the society's administrative authority. For example, certain documents may be available only to property owners who have been granted access.

Participation depends on the role and permissions assigned by the society administration. Certain discussions, groups, or online meetings may be limited to specific categories of residents or property owners.

When you leave a property, your non-essential personal and property-related data that is no longer required for the smooth management of society activities will be removed from the property.

Not while they continue to hold an active Society Admin designation. Before leaving the property or deleting their account, the Society Admin must hand over the administrative responsibility to an appropriate resident to ensure that society operations continue smoothly.

When you delete your account, you will be removed from your associated properties. This may affect other members associated with the property if you hold an important role, such as property owner or registered tenant. Your account information and personal locker files will be permanently deleted and cannot be recovered.

A security guard can delete their account only when they are not currently assigned to duty at any society. To ensure uninterrupted society operations, the security guard must first request the concerned society authority to remove them from active duty. After the account is deleted, the security guard's account information and personal locker files will be permanently deleted and cannot be recovered.